How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. Tom's Basement uses Authorize.net as a payment gateway to protect your information even further during processing.

Safety and Security Tips

Choose a Strong Password
Protect Your Passwords
Protect Your System
Be Wary of Unsolicited E-mails and Phone Calls

Choose a Strong Password:
Use at least 8 characters (a minimum of 6 is required). Don't use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. Avoid passwords that are easy to guess, such as "secret," "password," or "letmein." Although they're not required, adding numbers or special characters to your password will make it even stronger.

Protect Your Passwords:
Always log out when you complete an online session on a public computer or terminal. Keep your passwords private; anybody who knows your password may access your account. Avoid using the same password for multiple online accounts. Change your password frequently.

Protect Your System:
Some phishing e-mails contain attachments and link to websites that try to install malicious software on your computer. Here are some ways you can help protect your system against these types of threats. Install anti-virus or anti-malware software from a reputable company. Once it's installed, be sure to run a full scan of your computer regularly. You'll also want to run a full scan if you visit a site through a link in a phishing e-mail or open an unsolicited attachment. Please be aware that that there are many fake anti-malware products out there. Don't install one from a website that tells you your computer is infected, as these warnings are fake. Check for and install updates for all programs on your computer. Run Windows Update if you have a Windows computer or Software Update if you have a Mac. We also strongly recommend that you make sure Adobe Flash, Adobe Reader, and Java are all up to date on your computer.

If you've typed a password on a malicious website, change it on the legitimate website immediately. Select strong passwords of eight characters or more that include a variety of letters, numbers, and symbols. If you entered your credit card information on a malicious website or replied to an email with that information, immediately contact your credit card company. Many fake e-mail messages ask you to respond with your credit card number or click a link and type it there to "verify your identity." If you did so, your credit card number may have been stolen and we recommend that you contact your credit card company to report it and get a new card issued.

Never reply to unsolicited messages. Replying to phishing and spam messages only confirms to the sender that they have a valid e-mail address to send more spam and phishing to. Be Wary of Unsolicited E-mails and Phone Calls. If you receive a suspicious e-mail with a link to update your account information, don't click on the link, instead go directly to www.tomsbasement.com and then to Your Account to update the information. For help determining whether or not a contact came from Tom's Basement, please call us at (866) 965–5793.

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